Frequently asked questions
What is your return and exchange policy?
Return & Exchange Policy
At NADRA, your satisfaction is our priority. We offer easy returns and exchanges with no restrictions.
Simply contact our customer support team to request a return or exchange, and we'll be happy to assist you. The only cost you'll need to cover is the shipping fee.
We're committed to making your shopping experience simple, flexible, and worry-free.
Are any purchases final sale?
No. All purchases are eligible for return or exchange. Simply contact our customer support team, and we'll be happy to assist you. The customer is only responsible for the shipping cost.
When will I get my order?
We process your order as quickly as possible. After your order is placed, our team will contact you by phone to confirm your order details. Once confirmed, your order will be shipped through our shipping partner.
Estimated delivery time: 3–7 days from the date your order is confirmed, depending on your location.
How do I choose the right size?
To help you find your perfect fit, we recommend referring to the Size Guide available in both the product description and product images before placing your order.
How can I contact customer support?
You can contact us via WhatsApp, Instagram, Facebook, or email or mobile 01128215434_01055226525.
Can I inspect my order before payment?
Order Inspection & Return Policy
Yes, you can inspect your order before making payment.
If you find any defects or the product is not suitable, you may return it immediately to the courier at no additional cost.
If you decide to return or exchange your order after the courier has left, you can still do so at any time by contacting our customer support team. In this case, the customer is only responsible for the shipping costs.
What payment methods do you accept?
We offer multiple payment options for your convenience. You can pay:
- Cash on Delivery (COD)
- Mobile Wallet
- InstaPay
Choose the payment method that works best for you during checkout.
